Terms & Conditions

 Beach Breeze Holidays Booking Contract General These terms and conditions (the “Booking Contract”) are between and shall  bind the property owner (“we”, “us”, and “our”,) and the holidaymaker/s who  book our property (the “Property”) through Beach Breeze Holidays website or  Facebook page or any other direct method (each a “Booking”). References  to “you” or “your” are references to the person making the booking and all  members of the holiday party. Any Booking is subject to the Booking Contract. This Booking Contract and  our confirmation email contain the entire agreement between us and you, and  forms the basis of your agreement with us so please read them carefully. Nothing in this Booking Contract affects your usual statutory rights.  Please note the Party Leader must have attained the age of 18 years prior to  making a booking. Making your Booking You can: Book a Property with us by making the payment specified in the  initial quote provided to you by us once we have accepted your booking  request, after which time we will provisionally book your chosen property.  The Booking shall be made and this Booking Contract shall be effective once  the Initial Deposit (as defined below) or full payment has been received, and  you have received an email or letter from us confirming the Booking and  including the Cancellation Policy (as defined below). The Quote or Booking Request Form via our website requires that you  must either: - Make a payment for the full amount of the Booking to Beach Breeze  Holidays, if less than 6 weeks before the start of the period booked (the  “Arrival date”). Or, if more than 6 weeks before the Arrival date: - Pay an initial deposit (the “Initial Deposit”) of 20% at the time of the  Booking, followed by a balance payment (the “Balance”), not later than 6  weeks before the Arrival date. - Payments to Beach Breeze Holidays must be made within the specified  time periods. You shall also be required to pay the applicable damage deposit (the  “Security Deposit”), and/or any other fees (“Other Fees”) as set out in the  email or letter confirmation together with your payment in full or your Balance  payment (as applicable). You should carefully check the details of the Quote or the Booking Request  Form before making any payment to Beach Breeze Holidays regarding your  Booking, as well as the confirmation email or letter, and inform us  immediately of any errors or omissions. Paying for your Booking Where you have only paid an Initial Deposit, you are required to send to  Beach Breeze Holidays your payment for the Balance and the Security  Deposit and/or Other Fees not later than 6 weeks prior to the Arrival date  specified in the email or letter confirmation.  If you fail to make the balance payment due to Beach Breeze Holidays in full  and on time we shall be entitled to treat your Booking as cancelled by you  and the Cancellation Policy (as defined below) shall apply. The Security Deposit may be used for any repair and/or replacement of the  Property, furnishings, fixtures and fittings, or deep clean that are necessary  after your stay. We will return the Security Deposit to you following the return  of the keys to us, less any deductions in accordance with the conditions listed  above, usually about 7 days after your Departure date. If you cancel or amend your Booking If you need to cancel or amend your Booking you must write to us or email us  as soon as possible. A cancellation or amendment will not take effect until we  receive written confirmation from you. The cancellation policy described in  your email or confirmation (“Cancellation Policy”) applies to your Booking  and Beach Breeze Holidays will refund any amounts due to you in  accordance with the agreed Cancellation Policy. In the event that: Any Balance required from you is not paid in accordance  with the timeframes set out in the Cancellation Policy; Or you do not arrive at  the property within 24 hours of your arrival time without notifying us, then we  shall be entitled to treat your Booking as being cancelled by you and the  Cancellation Policy shall apply. If we cancel or amend your Booking: We would not expect to have to make  any changes to your Booking once it is agreed between you and us, but  sometimes problems occur and we may have to make alterations or, very  occasionally, cancel Bookings. If this does happen, we will contact you as  soon as is reasonably practicable and inform you of the cancellation or the  change to your Booking. We may also offer you an alternative of a similar  quality, if an alternative is available. If we cancel your Booking, Beach Breeze  Holidays will refund you any fees you have already paid to Beach Breeze  Holidays. However we will not be liable to refund you any fees you may have  paid to any third party in connection with your holiday (including, without  limitation, fees for travel, entertainment, activities or insurance). The Property You may arrive at the Property after the time specified by us on the Arrival  Date for your holiday and you must leave by the time specified by us on the  Departure Date we give you. We will let you know these times in writing in  advance of your stay. If your arrival will be delayed, you must contact the  person whose details are given on the booking confirmation email or letter so  that alternative arrangements can be made. If you fail to do so you may not  be able to gain access to the Property. If you fail to arrive by midday on the  day after the Arrival Date and you do not advise the contact of your  anticipated late arrival we may treat the Booking as having been cancelled by  you and we shall be under no obligation to refund you for fees already paid to  us. Please see the Cancellation Policy for further details. Your obligations You agree to comply with the regulations set out in any property manual at  the Property and any other regulations reasonably specified by us from time  to time, and ensure that they are observed by all members of your party.  You agree to keep and leave the Property and the furnishings, including items  such as kitchen equipment, crockery and glasses clean and in good  condition.You agree not to cause any damage to the walls, doors, windows or  any other part of the Property, nor to do anything that may be reasonably  considered to cause a nuisance or annoyance to us or to any other occupier  of adjoining or neighbouring properties; This includes smoking outside the  chalet, and having barbecues, which should not be done either on the  chalet’s private patio (where there is one), or immediately outside the chalet  where there is no private patio. You agree to take all necessary steps to safeguard your personal property  while at the Property. Upon inspection, after you vacate the property, if it is found that the property  requires more than the standard cleaning, the cost of any additional cleaning  will be deducted from the security deposit. Should the property or any of its  contents be damaged or missing, with the exception of those reported to us  upon your initial occupation, then the cost of any remedial works or  replacement will be deducted from your security deposit. Should this cost be  greater than the amount of the security deposit held by us you will be  responsible for the additional cost and an invoice will be sent to you. You agree to ensure that each member of your party is covered by  comprehensive travel insurance (including cancellation, flight delays, loss and  damage to baggage and other property) and health insurance (including  evacuation and repatriation coverage). Some policies will exclude COVIDrelated cover, so check the small print. You cannot allow more people to stay in the Property than expressly  authorised, nor can you significantly change the makeup of the party during  your stay in the Property, nor can you take your pet into the Property unless  permitted by us in writing in advance. If you do so, we can refuse to hand  over the Property to you, or can require you to leave it. We will treat any of  these circumstances as a cancellation of the Booking by you and we shall be  under no obligation to refund you for any fees already paid to us in those  circumstances. Any refund will be at our sole discretion. You agree to allow us or any representative of ours access to the Property at  any reasonable time during your stay for the purpose of essential repairs, in  an emergency, or to ensure you are complying with this Booking Contract. ELECTRIC VEHICLE CHARGING POLICY About this policy. This policy sets out how Electric Vehicles (EV) should be recharged while at  the Property and the responsibilities in respect of safe charging. Any reference to the “Property” in this policy is a reference to the Property  including any communal spaces on the site.This policy forms part of our  contract with you. A breach of this policy will constitute a breach of the  contract between us. Who does this policy apply to? This policy applies to all members of the Booking Party. It shall be the  responsibility of the Lead Guest to inform all members of the Booking Party  and any visitors of this policy. What is an Electric Vehicle? For the purpose of this contract an EV is any vehicle that uses electric  motors, either fully or partially, to drive its wheels. It will derive some or all of  its power from rechargeable batteries which requires connection the  electricity grid (plug-in). This includes fully chargeable and plug-in hybrid cars,  motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and tracked  vehicles. Domestic chargers are not permitted at the Property. Most EV’s are supplied with a domestic charger, commonly known as a  ‘granny charger’ or a ‘trickle charger’. These cables recharge the EV using a  domestic power source via a 3-pin wall socket. Domestic chargers are not suitable for use in the Property and will create a  fire hazard.  The use of domestic chargers is strictly forbidden.  We retain the right to carry out reasonable inspection, on a without notice  basis, to ensure that granny chargers are not in use in the Property. You are solely liable for any damage or loss suffered by us as a result of your  unauthorised use of domestic chargers. Dedicated charging points There are currently no dedicated charging points at Sandown Bay Holiday  Centre. The nearest off-street charge point managed by IOW Council is at St  John’s Road Car Park in Sandown…1 x rapid 50kw charger and 1 x fast  22kw charger. Total no of sockets: 4. There are also charging stations in Avenue Road, Sandown; New Road,  Lake; Morrisons supermarket, Lake; Raj’s, Apse Heath; and many others  across the Island. Fire Hazards The following are strictly forbidden in our Property: • Smoking • Candles • Tea Lights • Electrical items should not be left on soft furnishings whilst plugged in  or hot • Charging of an EV vehicle including cars, bicycles and scooters. You are solely liable for any damages or loss suffered by us as a result of  your unauthorised use of any fire hazard. Obligations of Guests where it has been agreed that you may bring your  dog/s with you (please note that these are the site rules across  Sandown Bay Holiday Centre) 1. Dog owners are fully responsible for the behaviour of their dogs and  any damage caused. 2. Only those dogs booked and paid for are allowed on the site. 3. Dogs must be kept off all furniture including beds. 4. Any fouling in the chalet must be thoroughly cleaned and disinfected  and reported to the chalet owners. 5. Dogs must not be left alone in the chalet. 6. Dogs should be on a short lead at all times on site, outside the chalet. 7. All fouling on the site is to be collected and disposed of by the dog  owner. Bags should be disposed of properly, not left around the site. 8. There are no designated dog walks on the site. The Coastal Path is just  a few yards from your chalet, as is the green alongside the sailing club,  as well as the beach. 9. Please be careful close the cliff edge, it can be very dangerous. Complaints Every effort has been made to ensure that you have an enjoyable and  memorable holiday. If, however, you have any cause for complaint it is  important that remedial action is taken as soon as possible. It is essential that you contact us if any problem arises so that it can be  speedily resolved. It is often difficult (and sometimes impossible) to resolve  problems properly unless we are promptly notified. Discussion of any  criticisms with us whilst you are in residence at the Property will usually  enable any shortcomings to be rectified straight away. In particular,  complaints of a transient nature (for example, regarding preparation or  heating of the Property) cannot possibly be investigated unless registered  whilst you are in residence at the Property. If any complaint cannot be resolved during your holiday, you must write to us  or email us with full details within 28 days of the end of your Booking. For the avoidance of doubt, you shall always contact us if you have any  complaint in relation to your Booking or the Property. Limit of Liability Our maximum liability for losses you suffer as a result of us acting in breach  of this Booking Contract is strictly limited to the amounts received by us in  relation to your Booking. We shall not be liable for any losses which are not a  foreseeable consequence of us breaching this Booking Contract. Losses are  foreseeable where they could be contemplated by you and us at the time your  Booking is confirmed by us.  Your Booking is made as a consumer for the purpose of a holiday and you  acknowledge that we will not be liable for any business losses howsoever  suffered or incurred by you. For the avoidance of doubt, Beach Breeze Holidays shall not be liable to you  or responsible for • Any issue between you and us regarding the Booking • Any failure in relation to any payments due to the failure of a payment  solution provided by a third party, and • The rejection of any payment of yours by a third party payment solution  provider. This does not exclude or limit in any way our liability for death, or personal  injury caused by our negligence or for fraudulent representation; or for any  matter for which it would be illegal for us to exclude or limit, or attempt to  exclude or limit, our liability. Law and Jurisdiction This Booking Contract (including any non-contractual obligations arising  under or in relation to this Booking Contract) between you and us is governed  by the law of England and Wales and we both agree that any dispute, matter  or other issue which arises between us will be exclusively dealt with by the  Courts of England and Wales. Miscellaneous You may not transfer your Booking or any rights and responsibilities under  this Booking Contract to any other person, without our prior written consent. If at any time any part of this Booking Contract is held to be unenforceable for  any reason under any applicable law, that part shall be deemed omitted and  the enforceability of the remaining parts shall not in any way be affected by  that omission. This Booking Contract, together with the Cancellation Policy and our  confirmation email or letter contain the entire agreement between us and you  relating to the Booking and shall supersede any previous agreements,  arrangements or discussions between you and us, whether oral or in writing.  No representation, undertaking or promise shall be taken to have been given  or be implied from anything said or written in negotiations between you and  us prior to receiving the confirmation email or letter except as expressly  stated in this Booking Contract (unless such untrue statement was made  fraudulently) and that party’s only remedy shall be for breach of contract as  provided in this Booking Contract. We will not be in breach of this Booking Contract, or otherwise liable for any  failure or delay in performance, arising from any circumstances beyond our  reasonable control including, without limitation, flood, fire, explosion or  accident. CANCELLATION • If your booking has to be cancelled because Beach Breeze Holidays is  put under HM Government Restrictions and has to close and the period  of closure covers your booking, you will be refunded in full. • In the event that your given address is put into Local / Regional  Lockdown, rendering you unable to travel, and the period of restriction  covers your booking, you will be refunded in full. • If your booking has to be cancelled because Beach Breeze Holidays  has to close through ‘Force Majeure’, meaning any of the following  circumstances which may hinder or prevent the performance by us of  the Contract, including but not limited to (i) acts of God, flood, drought,  earthquake or other natural disaster; (ii) epidemic or pandemic; (iii)  terrorist attack, civil war, civil commotion or riots, war, threat of or  preparation for war, armed conflict, imposition of sanctions, embargo, or  breaking off of diplomatic relations; (iv) nuclear, chemical or biological  contamination or sonic boom; (v) any law or any action taken by a  government or public authority, including without limitation imposing a  restriction, prohibition, or failing to grant a necessary licence or consent;  (vi) collapse of building, fire, explosion or accident; (vii) nonperformance by our suppliers or contractors; and (viii) failure of utility  service, and the period of closure covers your booking, you will be  refunded in full. • Customer inability (or the inability of any, some or all of your  intended party) or disinclination to travel to and stay at a Beach  Breeze Holidays chalet for any reason.  This includes – but is not limited to – illness (including Covid), a  requirement or recommendation to self-isolate or quarantine, shielding,  a call to jury duty, military service, incarceration, change in personal or  work circumstances, family emergencies, travel delays, vehicle  breakdown, and delays with public transport. These remain at your risk  and do not give rise to a right to cancel or receive a refund unless we  re-let the property, other than according to the sliding scale below. You  are strongly recommended to take out UK travel insurance to cover  these eventualities. If you choose not to take out UK travel  insurance, then you accept responsibility for any loss that you  may incur due to your cancellation. • Cancellations must be notified to Beach Breeze Holidays by phone and  email and once received in writing we will confirm the cancellation  request. • If you cancel your holiday more than 6 weeks before it is due to start,  then your deposit will be forfeit. If you cancel less than 6 weeks prior to  your holiday start date then the full balance remains due and is not  refundable. • We will make every effort to re-book the period which has been  cancelled. Should we be successful then all monies paid by you will be  refunded minus a £30.00 administration charge, and less the difference  in price between the Customer’s booking and the replacement booking  if one is made. If we are unable to re-book the Property, then you  remain liable for the full cost of the Booking. • In order to ensure speedy receipt and thereby processing, of  cancellations, Beach Breeze Holidays recommends that the Customer  sends written notification of cancellation by email requesting confirmed  receipt. The effective date of cancellation is when written notification is  received by Beach Breeze Holidays. Any amounts due for refunding will  be made within 14 days.  • It is the responsibility of the Customer to acquire suitable travel  insurance for themselves and their party to cover the booking. Beach  Breeze Holidays strongly recommends that the Customer acquires  suitable insurance to cover circumstances beyond the Customer’s  control such as, but not limited to, jury duty, incarceration, change in  personal or work circumstances, military service, illness – including  Covid-19 and shielding, family emergencies and travel delays. • Covid-19 is now a known risk and it is possible for you to insure your  holiday against it. This can include the customer or any of the party  having Covid-19, the customer or any of the party having to isolate or  quarantine, or you wishing to shield any members of the party. There  are several options which include cover for Covid-19 related  cancellations available from organisations like Trailfinders,